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FAQs
Got Questions? We've Got Answers: Your Guide to a Confident Shopping Experience
Yes, all orders are shipped in plain packaging with no mention of the contents or our company name, ensuring your privacy.
We accept all major credit cards, PayPal, and other secure payment options for your convenience.
No, we do not offer international shipping at this time.
Most orders are processed within 1-2 business days. Delivery times depend on your shipping method and location, typically ranging from 3-7 business days within the U.S.
Absolutely! Once your order ships, you’ll receive a tracking number to monitor its progress.
Due to the nature of the products we are unable to accept returns or exchanges for any product that comes into contact with any body part or fluid unless there is a manufacturer defect.
These products include, but are not limited to: Vibrators, Dildos, Douche, Enema, Anal Toys, Cock Rings, Cock Sleeves, Lubricants, massage oils, condoms, body paints, lingerie, and menswear.
Once these products leave our warehouse they are considered used and become not returnable. Should you believe there to be a manufacturer defect please record the nature of the defect and contact a representative. Defective products can only be returned or exchanged within 30 days of purchase.
Yes, we prioritize quality and safety, offering products made from body-safe, non-toxic materials.
Yes, we offer a wide range of beginner-friendly products with detailed descriptions to help you make the right choice.
Orders can be canceled or modified within one hour of placement. Please contact customer support as soon as possible to make changes.
Each product comes with care instructions, but we recommend using a specialized toy cleaner and storing items in a cool, dry place.
Yes, your billing statement will show a discreet company name, not PurePleasureToys.com.
Yes, we offer digital gift cards that make the perfect gift for any occasion.
You can reach our support team via email or our contact form on the website. We’re here to help with any questions or concerns.
Yes! Sign up for our newsletter to stay updated on exclusive discounts, promotions, and new arrivals.